1. Introduction

Rox Teddy ("we," "our," or "us"), a product of Primas Group (primas.net), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our performer scheduling platform.

The Service is provided by Altus Entertainment LLC, which acts as the data controller for the personal information described in this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

Name and contact information (email, phone number)
Account credentials
Professional information (skills, availability, work history)
Payment and billing information (for administrators)

Automatically Collected Information

When you use the Service, we may automatically collect:

Device and browser information
IP address and general location data
Usage data and analytics
GPS location data (only when clock-in features are used and with your consent)

3. How We Use Your Information

We use the collected information to:

Provide and maintain the Service
Process scheduling and availability management
Verify attendance and timekeeping (with location consent)
Send notifications about schedules, call-outs, and updates
Improve and optimize the Service
Communicate with you about your account
Comply with legal obligations

4. Location Data

Our Service includes optional GPS-based timekeeping features. Location data is only collected when you actively use clock-in/clock-out functionality and grant location permission. Location data is used solely for attendance verification and is not tracked continuously.

You can disable location services at any time through your device settings, though this may limit certain timekeeping features.

5. Information Sharing

We may share your information in the following circumstances:

With Employers/Schedulers: Performer information is shared with authorized administrators who manage scheduling for your engagements
Service Providers: Third-party vendors who assist in operating the Service (e.g., hosting, SMS delivery)
Merchant of Record (Paddle): We use Paddle.com as our Merchant of Record to process subscription payments. Paddle receives the personal and billing information necessary to process your order, manage your subscription, calculate and remit applicable taxes, issue invoices and refunds, and prevent fraud (for example: name, email address, billing address, payment method details, and transaction history). Paddle processes this data as an independent controller in accordance with its own Privacy Notice.
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5a. SMS / Text Messaging Privacy

When you opt in to receive SMS messages from Primas Group (Rox Teddy), we collect and process the following mobile information:

Mobile phone number
Opt-in status, date, and method of consent
Message content, delivery status, and timestamps
Carrier information necessary for message delivery

SMS messages are sent solely for operational purposes related to your scheduling activity (schedule changes, call-time alerts, check-in links, shift offers, confirmations, and account-related notifications).

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of these services (for example, SMS aggregators and telecommunications carriers) is permitted strictly to deliver the messages you have requested. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of SMS messages at any time by replying STOP to any message, or by updating your notification preferences in your account. For help, reply HELP or contact support.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required by law or for legitimate business purposes.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to or restrict processing of your information
Request data portability
Withdraw consent where processing is based on consent

To exercise these rights, please contact us through the Support section of the Service.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Service or sending you a notification. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the Support section of the Service. Rox Teddy is operated by Primas Group (primas.net).

Rox Teddy is operated by Altus Entertainment LLC. For billing or payment-related privacy inquiries, you can also contact our Merchant of Record, Paddle.com, at paddle.net.